BEFORE WE START
Clear questions before we start.
Common questions about quotes, timelines, revisions and delivery. For a specific project, the final confirmation and the contract govern.
Working notes
Every good project
starts with a clear agreement.
01Can I really get a refund if I'm unsatisfied with the sample?
Yes. Before the full project, we make a 5-second sample for you. If you're unsatisfied with its style, quality or direction, you get a full refund at the sample stage — no hard feelings. Once you approve the sample and decide to proceed, we move to the full-film previz stage, after which there are no refunds.
02How long does an animation take?
Standard: 4 days per minute of film. Rush: twice the speed, 2 days per minute. Example: 1 minute = 4 days standard / 2 days rush; 3 minutes = 12 / 6 days; 5 minutes = 20 / 10 days. This is production time only — excluding briefings, asset preparation and revision rounds. If modeling is required, the timeline is confirmed with the director. Rush slots and rush fees are confirmed with the director.
03How is pricing calculated?
Pricing depends on: film length, model complexity, character animation, VFX volume, render quality and revision rounds. Submit your request and we'll send a quote within 30 minutes. Feel free to leave your contact and we'll reach out.
04What types of animation do you make?
Nine categories: mechanical, production, assembly lines, installation, industrial, product, character, culture & tourism animation, and corporate films. Each breaks down further — mechanical animation, for example, covers operating principles, transmission demos, mechanics simulation, cutaway views, plus exploded views and layered-structure teardowns. See the full breakdown on the Services page.
05What is your process?
Five steps: ① Contract & deposit → ② 5-second sample (full refund if unsatisfied) → ③ Full-film previz (no refunds from here) → ④ Render draft → ⑤ Final delivery.
06Can I rush my project?
Yes. Rush is twice the standard speed — 2 days per minute of film. Rush slots and fees are confirmed with the director. Leave your contact and we'll respond within 1 hour, 7 days a week.
07How do I contact you?
WeChat: xlwh8150; Phone: 13939208150. We respond within 1 hour, 7 days a week. Or submit a request on the contact page — quote within 30 minutes.
08Can I trust your studio?
We are Henan Xuanling Culture Communication Co., Ltd., founded in 2022 and registered in Kaifeng, Henan, focusing on 3D animation. Our model: a 5-second sample first, proceed only if you're satisfied, full refund at the sample stage. More on the About page.
09Do you have past work?
Yes. The Works page shows 30+ pieces across mechanical, product, character, assembly-line and other categories — filterable by type and playable right there. For more details on any project, just contact us.
10Do revisions cost extra?
Revision scope follows the contract: revision rounds are agreed before delivery, and anything beyond that is discussed and confirmed. Tell us your needs clearly and we'll put the rounds in writing with the quote.
11Can you issue invoices?
Invoicing is confirmed during the cooperation discussion and issued per the contract. Leave your contact and we'll respond within 1 hour, 7 days a week.
LET’S MAKE IT CLEAR
The next shot
is your product.
A machine drawing, a paragraph of notes, or an idea that is not shaped yet. We start with what you want the audience to understand.
Start a project